Privacy Notice Health Alternatives Australia Privacy Notice
What personal information about customers does Health Alternatives Australia gather?
The information we learn from customers helps us personalise and continually improve your shopping experience. Here are the types of information we gather:
Information You Give Us: We receive and store any information you enter on our web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses Health Alternatives Australia.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Health Alternatives if your computer supports such capabilities. When you place an order with us, or request information from us you will automatically be enrolled in our company email list. If you wish to opt-out of this list, you will be provided an opportunity at every mailing.
What About Cookies? Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide shopping capabilities. You must have your browsers set to accept cookies in order to make use of our shopping cart. The Help section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Health Alternatives Australia coolest features, and we recommend that you leave them turned on.
Does Health Alternatives Australia Share the Information It Receives? Information about our customers is an important part of our business, and we are not in the business of selling it to others. Your information is never shared with a third party except to process your payment through our payment processor – PayPal.
Agents: We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional Offers: Sometimes we may send offers to selected groups of Health Alternative customers on behalf of other businesses. When we do this, we do not give that business your name and address.
Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that Health Alternatives or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Health Alternatives: We release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of Health Alternatives, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Strategic Partnerships: We may disclose any and all of the information we gather with other non-affiliated entities if we enter into a strategic partnership. This could include a co-op mailing campaign, or joint marketing effort.
How Secure Is Information About Me? We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Children: Health Alternatives does not sell products for purchase by children. If you are under 18, you may use Health Alternatives only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions: If you choose to visit Health Alternatives, your visit and any dispute over privacy is subject to this Notice including limitations on damages, arbitration of disputes, and application of the law of the state of Queensland. If you have any concern about privacy at Health Alternatives, please send us a thorough description to customercare, and we will try to resolve it.
Our business changes constantly and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes.
Information You Give Us: You provide most such information when you search, buy, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through Health Alternatives; provide information in when placing an order (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number.
Automatic Information: Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features.
Information from Other Sources: Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we may use to correct our records and deliver your next purchase or communication more easily. There are many other sources of information that may be obtained to make your experience better, and to increase our ability to serve you in a more effective and efficient manner.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.